Last Updated: 24th June, 2025

Welcome to First Class Travel & Cargo. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

These Terms and Conditions govern your use of the services provided by First Class Travel & Cargo (“we,” “us,” or “our”). By using our website or booking any of our services, you agree to comply with these terms.

2. Services Offered

We provide travel booking and cargo shipping services including, but not limited to:

• Air and Sea Cargo services

• Door-to-Door shipping

• Packaging, tracking, and insurance options

• Travel booking for destinations in South Asia and UAE

All services are subject to availability and may change or be updated at any time without prior notice.

3. Bookings and Payments

• All bookings must be confirmed via phone, email, or through our official website.

• Payment is required in full before any cargo or travel service is processed.

• Accepted payment methods include bank transfer, card payment, and other secure methods confirmed at the time of booking.

4. Cargo Terms

• Customers are responsible for accurate labeling, packaging, and declaration of goods.

• Prohibited or restricted items (e.g., hazardous materials, illegal goods) will not be accepted.

• We are not liable for delays caused by customs clearance, weather, or third-party carriers.

• All cargo is shipped at the customer’s risk unless insured through us.

5. Travel Services

• Travel bookings are subject to the terms of airlines and third-party providers.

• We are not responsible for flight cancellations, delays, or schedule changes.

• It is the customer’s responsibility to ensure they have valid travel documents, including visas and passports.

6. Cancellations and Refunds

• Cargo service cancellations may be subject to administrative fees.

• Refunds for travel services depend on the airline or service provider’s policies.

• No refund will be provided for services already rendered or partially used.

7. Liability

• While we aim to provide reliable services, we are not liable for:

  • Loss or damage caused by third-party carriers or customs

  • Delays beyond our control

  • Incorrect information provided by the customer

• Any compensation claims must be made in writing within 7 days of the incident.

8. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. Personal information collected is used only for processing your requests and improving our services.

9. Intellectual Property

All content, including text, logos, images, and design on our website, is the property of First Class Travel & Cargo and may not be used or reproduced without written permission.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of our services implies acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the relevant UK courts.

12. Contact

For questions or concerns regarding these Terms and Conditions, please contact:

First Class Travel & Cargo

📞 07405 917 153
📧 info@firstclasstravelandcargo.co.uk
📍 200 Witton Road, Birmingham B6 6LB